FAQS

First time riding in a while? Our basic gear list can keep you from forgetting anything important. Not all cyclists will carry every item on every routing. The Two Essentials are:
•    Bike
•    Helmet
A few other things:
•    Core Gear
•    Water (hydration pack; bottle with cage)
•    Snacks/energy food
•    Sunscreen
•    First-aid kit (see our First-Aid Checklist)
•    Eye protection (sunglasses, clear lenses)
•    Medical info/emergency contact card
Core Bike Repair Items
•    Spare tube or tubes (and/or patch kit)
•    Pump
•    Tire levers
•    Cycling multi-tool with Allen wrenches
Comfort and Convenience
•    Padded shorts or tights
•    Wicking jersey or top
•    Gloves
•    Saddle (under seat) bag
•    Patch kit (and/or spare tube or tubes)
•    Lock
•    Watch or cycling computer
•    Cell phone
•    Cash and/or credit card
•    Map (if in unfamiliar area)
Cycling Pre-ride Inspection
•    Tire pressure and condition
•    Brake check
•    Front/rear wheel quick releases secured
•    Bolt tightness throughout
•    Seat and handlebar height
•    Light check (if equipped)
•    Reflectors in place

You can use racks to transport your bike on cars.
If you are packing and shipping the bike, you can use the cardboard box that your Upgrade bike came in. If you do not have it, you can contact your dealer for one, at a small price.

All our authorized dealers are listed on our website. You can check out the authorized dealers in your area here.

You can send us an email, or write to us on our social pages (Facebook and Twitter) about your requirement, and we will help you procure your bike.
If the bike is out of stock, we will notify you with the dates when the bike will be available

Yes

The easiest way to file a warranty claim is to send a picture of the damaged part to rollersindia@hotmail.com along with the following details:
•    Your name, address and phone number.
•    The model number of your bike.
•    Date & place of purchase.
•    A brief description of the issue and how and when it occurred.
We will review the claim and the images you send and make a decision on your claim. If we are unable to make a decision based on the images you send, then we will request you to send us the affected part.
Once the warranty claim is approved, we will send you the replacement part free of charge. We reserve the right to provide with replacement parts of higher or lower value, at our sole discretion. If the warranty claims if not approved, we will notify you about the same.

You can know your Upgrade bike warranty details after registering on our website.
Any damage to the bicycle on being subjected to force, like damage from a crash, in non-warranty. Manufacturing defects and defective materials are covered under warranty. Most bicycle parts are covered under a 1-year warranty period from the date of purchase of the bike, except the wearable parts, which are covered for a period of 30 days after the purchase.

You can get all bike related services at our stores. You can find the nearest store here . You can also visit our Assistance page and write to our customer support team.

Your bike model is mentioned on your bike name which includes the year it was manufactured. You can find the serial number of your bike on the bill. On you bicycle, you can find it under the bottom bracket where the two pedal cranks meet, parallel to the frame.

You can take this simple questionnaire to assess what kind of bike would be suitable

There are many ways you can customize your Upgrade to personalize it.
•    You can get a fresh coat of paint on your bike.
•    You can get the handlebars, pedals and seats adjusted to fit to your physical measurements.
•    Get another seat to meet your comfort needs.
•    If you are planning for long rides, you can add storage space with a basket or saddle.
•    Add fenders to protect against mud and rainwater.
•    You can get the handlebars, pedals and seats adjusted to fit to your physical measurements.
•    Add attachments like LED lights, a mirror, bell and compass.

Normally a bike should be serviced at least once in a year, but the kind and level of servicing will depend on how much you ride your bike.

Proper tire pressure lets your bike roll quickly, ride smoothly, and fend off flats. Narrow tires need more air pressure than wide ones:

Road tires typically require 80 to 130 psi (pounds per square inch); Mountain tires, 30 to 50 psi; and hybrid tires, 50 to 70 psi. To find your ideal pressure, start in the middle of these ranges, then factor in your body weight. The more you weigh, the higher your pressure needs to be. For example, if a 165-pound rider uses 100 psi on his road bike, a 200-pound rider should run closer to 120 psi, and a 130-pound rider could get away with 80 psi.

Never go above or below the manufacturer’s recommended pressures which is mentioned on the side wall of the tyre.

•    Remove the tube and find the leak by pumping air into the tube. If there are 2 holes, it is pinch-flat, caused by the tube being pinched between the tyre and the rim. If there is a single hole, it is most likely caused by a sharp object 
        like a nail or a piece of glass. Carefully run your fingers on the inside of the tyre to check for sharp objects and remove if you find any or it could result in more punctures.
•    Clean the punctured area with an alcohol prep pad, apply a thin layer of glue and patch it.
•      Inflate the tube till it holds its shape, then insert in into the tyre. Insert the valve stem properly and inflate completely.

Proper tire pressure lets your bike roll quickly, ride smoothly, and fend off flats. Narrow tires need more air pressure than wide ones:
Road tires typically require 80 to 130 psi (pounds per square inch); Mountain tires, 30 to 50 psi; and hybrid tires, 50 to 70 psi. To find your ideal pressure, start in the middle of these ranges, then factor in your body weight. The more you weigh, the higher your pressure needs to be. For example, if a 165-pound rider uses 100 psi on his road bike, a 200-pound rider should run closer to 120 psi, and a 130-pound rider could get away with 80 psi.
Never go above or below the manufacturer’s recommended pressures which is mentioned on the side wall of the tyre.